Seven Seconds was born from the idea that 7 seconds are enough to make a decision:
the moment when your mind decides:
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ORDERS
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Can I change or cancel my order?
We begin processing orders as quickly as possible to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately after placing it. While we can't guarantee changes once processing has started, we'll do our best to help.
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I didn't receive an order confirmation.
Please check your spam or junk folder first. If you still can't find it, contact our support team and we'll resend your confirmation email.
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I entered the wrong shipping address. What should I do?
Please contact our customer support as soon as possible. If your order hasn't been dispatched yet, we'll update the address for you. -
Can I use multiple discount codes?
Only one discount code can be applied per order unless otherwise stated during a promotion.
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SHIPPING
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Where do you ship?
We currently ship to most countries worldwide.
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How long does shipping take?
Estimated delivery times:
Europe: 5–10 business days
United Kingdom: 5–10 business days
United States & Canada: 7–12 business days
Australia & New Zealand: 7–14 business days
Rest of the World: 7–15 business days
Shipping times may vary during holidays or promotional periods.
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How can I track my order?
Once your order has shipped, you'll receive an email containing your tracking number and tracking link.
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Do you offer free shipping?
Yes! We regularly offer free shipping promotions. Any applicable offers will automatically appear during checkout.
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My tracking hasn't updated.
Tracking information may take 24–72 hours to appear after your package has been shipped. If there has been no update after several days, please contact us.
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Returns & Refunds
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What is your return policy?
If you're not completely satisfied with your purchase, you may return eligible items within 30 days of receiving your order.
Returned products must be:
Unused
In their original condition
With original packaging and tags attached
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How do I start a return?
Simply contact our customer support with your order number and reason for the return. We'll guide you through the process.
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When will I receive my refund?
Once your returned item has been received and inspected, refunds are typically processed within 5–10 business days.
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Do you offer exchanges?
Yes. If you'd like a different size or product, please contact us and we'll help arrange an exchange, subject to stock availability.
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Products
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How do I choose the right size?
Every product includes a detailed Size Guide. If you're between sizes, we generally recommend choosing the larger size for a more comfortable fit.
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Will sold-out items be restocked?
Some of our most popular products are restocked regularly. You can subscribe to product notifications to be informed when they're available again.
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Are product colors accurate?
We work hard to display product colors as accurately as possible. However, colors may vary slightly depending on your screen settings.
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Payments
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What payment methods do you accept?
We accept secure payments through:
Visa
Mastercard
American Express
PayPal
Apple Pay
Google Pay
Shop Pay
Available payment options may vary depending on your country.
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Is my payment information secure?
Absolutely. All transactions are processed through encrypted, PCI-compliant payment gateways. We never store your payment information.
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